Senior Associate

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Senior Associate – Customer Support Specialist represents the Tax Line of Business and is responsible for managing, triaging, and resolving customer inquiries and issues related to Tax products and services. Building on foundational customer support experience; this role focuses on delivering consistent, world-class service, supporting scalability and sustainability of support operations, and partnering effectively with cross-functional teams to improve the overall customer experience. ESSENTIAL DUTIES: - Manage, triage, assign, and respond to tickets and requests routed through the customer support queue. - Communicate with customers through multiple channels including email,...