Manager, Service Delivery

Job description

About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary: The Manager, Service Delivery – Project Management is accountable for the leadership and growth of a team of Project Managers for the implementation, delivery and activation of Managed Services and GTT Core Ethernet-based solutions projects for the Americas Division. The key need for this role is the individual’s ability to guide, manage and lead a Project Management team, ensuring the team meets critical Service Delivery performance metrics. This position is both vendor and client-facing and requires effective communication sk...