Engineer - Quality Customer Service

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. Your Key Responsibilities: - Act as primary quality interface to customer at production location. - Lead escort for customer visits, audits, PPAP reviews and more. - Ensure customer requirements and expectations are understood and coordinate efforts to meet those. - Coordinating all customer activities with respect to customer complaints and pilot/functional product runoffs. - Ensure customer satisfaction through continuous improvement by tracking and achieving quality targets - Collaborate with customers to align manufacturing processes with quality requirements and integrate customer feedback for quality enhancement. - Ensure and monitor compliance with customer-specific quality standards and requirements at production location. - Oversee quality assurance tasks across the manufacturing process, with authority to stop production, decide on blocking of suspect or de...