Help Desk Technician, Student

Job description

Student IT Help Desk Technician The School of Education and Human Development (EHD) at the University of Virginia seeks a Student IT Help Desk Technician to provide frontline technical support to faculty and staff, up to 25 hours per week. This position is for summer 2026 but may continue in the fall based on performance and availability. Qualifications: Resume required; cover letter optional. - Provide first-tier technical support for hardware, software, connectivity, and printing issues in a timely and professional manner - Triage, document, and escalate support requests using the ticketing system (walk-ins, phone, email, and automated requests) - Assist with system setup, upgrades, and deployments across Windows, macOS, and mobile devices - Support printer operations, including paper restocking and toner replacement - Perform routine maintenance tasks such as cardboard recycling and workspace upkeep - Conduct weekly preventative checks of classrooms and conference room AV systems - Manage and maintain loaner hardware inventory for faculty and staff - Assist users with common access needs, including digital certificate installation - Strong problem-solving and communication skill...