Field Service Engineer

Job description

Sartorius has a remote-based position for a Field Service Engineer within the North Carolina area. The primary responsibility of the Field Service Engineer is to provide timely service and support for all Bioprocess products and accessories in the southern region. As the Field Service Engineer (FSE), you will act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products. You will perform installation, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products. This position is location specific – any change of address located outside of your hired location will require approval in advance. In this role, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The ideal candidate will reside in the Raleigh/Durham North Carolina area. This position is location specific – any change of address located outside of your hired location will require approval in advance. The Field Service Engineer will be mostly focused in the North...