EVERGREEN - Patient Advocate

Job description

Job Purpose The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need. Duties and Responsibilities: - Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI - Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information - Identify eligibility and collect required documentation - Submit and track applications with the local assistance offices - Provide support for Marketplace insurance when applicable - Maintain accurate records and meet productivity goals - Verify and update insurances - Other duties as assigned - Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards - Understand and comply with Information Security and HIPAA policies and procedures at all times - Limit viewing of PHI to...