Front Desk Associate

Job description

JOB DESCRIPTION: The Front Desk Associate is a key individual in achieving the goals and quality standards of the Inn. As such, the Associate will need proficient skills in communication, sales, guest relations and computers. As a team player you will assist in reaching monthly sales goals and maintaining procedural compliance. Flexibility is a must with scheduling as well as assisting other departments to ensure complete guest satisfaction. Time management and the ability to multi-task are necessary as projects will be assigned and you will need to ensure all daily duties are carried out. JOB RESPONSIBILITIES: - Perform all duties related to guest reservations, check-in & out guests, in-house guest requests, following shift check lists, answering telephones, guest concierge needs, security of property, etc. - Follow assigned shift procedures and complete them in a timely manner to ensure that the highest standards of hospitality are achieved. - Address all customer issues immediately using TCMF “LATE” method. - Assist other departments as needed (i.e. this may include making beds, fixing toilets etc.) - Be proactive in selling while meeting the customers’ needs. Up-sell rooms and...