Claims Officer

Job description

Position Title:Claims Officer Reports To: Managing Director/Director: Location: Broadbeach, Gold Coast: Role Purpose: The Claims Officer is responsible for managing and facilitating insurance claims on behalf of clients, ensuring timely, fair, and efficient resolution. Acting as the key liaison between clients and insurers, the role focuses on delivering exceptional service, protecting client interests, and maintaining strong insurer relationships. The Claims Officer will also work directly with Account Managers to support clients in a comprehensive manner. Key Responsibilities: Claims Management: - Manage end-to-end claims processes from notification through to settlement - Review claims documentation to ensure completeness and policy compliance - Lodge claims with insurers and monitor progress proactively - Report back to Account Managers with updates/challenges - Follow up with insurers, loss adjusters, and other stakeholders to expedite claims Client Service: - Act as the primary point of contact for clients regarding claims - Provide guidance on claims procedures, coverage, and documentation requirements - Work with claims advocacy services where required - Keep clients inform...