Head of Store Experience

Job description

What You’ll Do: - Act as the voice of the customer across the business, using insight, data, and industry trends to shape innovative omnichannel store experiences. - Set and lead the store experience strategy, delivering propositions at pace that support the wider omnichannel service and selling agenda. - Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores, .com, and property. - Lead and develop the Store Experience team, ensuring strong day‑to‑day operations while balancing colleague efficiency and customer convenience. - Partner across Retail, Property, Digital, and Technology to take omnichannel propositions from concept through to delivery, managing governance and change impact. Who You Will Be: - A strategic, customer‑obsessed leader with experience delivering large‑scale programmes and transformational change. - Highly influential, with the ability to engage senior stakeholders, cut through complexity, and create clarity and direction. - Commercially minded, using customer insight and data to identify growth opportunities that drive revenue, margin, and loyalty. - An inspiring people leader with strong comm...