ABM for GT1 Pfizer & Pearson accounts *French*

Job description

ABM for GT1 Pfizer & Pearson accounts *French* Description -: Job Summary: - This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth. The role provides mentorship, ensures ethical and legal compliance, and stays updated on emerging technologies to enhance the customer experience. Responsibilities: - Develops and maintains strong, long-term relationships with key customers serving as the primary point of contact for complex issues and strategic discussions. - Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services. - Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement, and makes recommendations. - Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs. - Provides regular updates to the management on customer engagemen...