Customer Service Account Coordinator - True Food International

Job description

Overview The Customer Service Account Coordinator exhibits dedication to teamwork, provides distinctive customer service to our external customers, provides support to our outside sales force, and works collaboratively and effectively with internal team members from multiple departments. The job is all inclusive from pre-sale support to post-sale support. Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. - Receive and respond to in-bound calls and emails from customers, both external and internal, and field sales force in a prompt, professional and courteous manner. - Provide inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders. - Prepare and submit production requests for out-of-stock and/or custom equipment. - Enter customer orders in the company order management system, ensuring accuracy of price and item details in compliance with customer’s purchase order. - Consistently adhere to company policies and procedures in performing job responsibilities. - Develop and maintain positive working relationships with external customers and field sales represe...