Technical Customer Support

Job description

Intro: We are seeking a passionate hands-on Technical Product Support to drive our customer satisfaction supporting them to successfully use our products throughout their lifecycle. You will be responsible for providing principal technical support for our customers, collecting data and resolving user problems, educating them on solutions promptly and professionally. Ensuring end-user needs are met with consistently high quality of service provided and updating the team on progress toward solution while creating walkthrough documentation of each client issue/solution. What will you do Technical support: - First point of contact of customers - Resolving technical issues: maintenance of common issues data base, quality and warranty claims. Onboarding process of new customers (support, guidance, …) - Creating help documentation and video guides to address known issues and prevent recurring customer complaints and about new software - Closely working with the Technical Service department, Supply Chain, Quality Management and Product Management to inform about potential issues with products, to identify margin of improvements - Proactively informing customers and partners about new softw...