Icertis CLM Specialist

Job description

Icertis CLM (Contract Lifecycle Management) Specialist Location: Hybrid – Durham, NC or Burlington, NC Schedule: 3 days onsite, 2 days remote (once proficient) This role reports under IT and provides ongoing support for Labcorp's global Legal department as an administrator and configurator of the Icertis Contract Intelligence (ICI) platform. The position focuses on platform enhancements, issue resolution, integrations, and end‑to‑end lifecycle management of configuration changes. Key Responsibilities: Manage ICI platform. Create and update contract types, templates, workflows, rules, attributes, clauses, and user/security groups. Act as 1st responder for Severity 1 incidents, driving rapid diagnosis and resolution. Troubleshoot issues, identify root causes, and deliver both short- and long-term remediation. Work directly with business users to gather requirements, prioritize enhancements, implement changes in lower environments, and facilitate UAT. Promote configuration changes across environments using P2P and follow Labcorp IT release processes. Support integrations with Salesforce, DocuSign, Office 365, SSO, and other enterprise platforms. Provide strategic guidance for future e...