*Customer Care Floor Lead

Job description

About Us Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally. The Opportunity: The Customer Care Floor Lead is responsible for the day-to-day leadership of Customer Service Officers (CSO’s), ensuring high-quality customer service delivery, effective case management, and achievement of daily performance and SLA targets. The role acts as first point of escalation for frontline issues, supports complaint resolution and drives consistent adherence to systems, processes and service standards. Lead daily team meetings to communicate priorities, service focus and key updates Support capability uplift through coaching, feedback and rollout of training initiatives Liaise with...