Help Desk Specialist - College of Medicine

Job description

Apply now to join FAU on its race to excellence. For more information on everything FAU has to offer, please visit www.fau.edu/jobs . Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account. Position Summary: Florida Atlantic University is seeking a Help Desk Specialist, College of Medicine - Boca Raton, FL. The Help Desk Specialist serves as a staff member for the College of Medicine IT department. Summary of Responsibilities: Provides first and second-tier support to the FAU College of Medicine computer user community with all supported technology. Technology includes wireless configuration of student, staff, and faculty devices, account management support, Office365 support, password resets, assigning users to network shares, creating and managing SharePoint sites, developing and maintaining documentation, designing, testing, and installing operating systems and application software on desktop systems. Receives incoming requests and problems from the Assistant Director of COM System and Support and researches to resolve or expedite the resolution of computer problems. Provides hands-on support for all technology and...