VP, Customer Success & Support

Job description

We’ve built the front door. Now we need someone to build the experience behind it. Contour has done something uncommon: scaled from zero to a national education company in under six years, fully bootstrapped, with no outside capital. Eight-figure revenue. No investors. No playbook. The product works. The mission resonates. The demand is real. We’ll be candid: families choose us because the academic outcomes are exceptional . They stay with us because of everything that happens around the classroom. And right now, that experience is delivered brilliantly in pockets, inconsistently across the group, and without the infrastructure a national brand needs. The appetite for change is genuine. What’s needed is someone who can take the raw material of a passionate team and shape it into a service and retention engine that compounds over time. We’re looking for a VP (Head) of Customer Success & Support who is equal parts commercial operator, experience architect, and team builder. The person who owns how every family feels from the moment they enrol to the moment they re-enrol, and who builds the function that makes that experience deliberate, measurable, and world-class at scale. You won’t...