Team Leader - Claim Management (m/f/x)

Job description

Your Responsibilities You are responsible for the leadership and management of the Claim Management team You ensure that all processes and procedures in the warranty area comply with the service agreements with internal and external customers You are responsible for the continuous monitoring of all KPIs and take appropriate measures when necessary You review requests to ensure completeness and correctness in accordance with the contractual requirements You prepare claims and forward them to the relevant internal departments You continuously monitor process indicators and resources and take appropriate measures to achieve targets when necessary You ensure professional communication with customers regarding current quality issues You implement recall and retrofit actions at customers, monitor them and validate supplier complaints before handing them over to the relevant department You prepare cost planning as a basis for decision-making for risk analyses and preventive measures You organize and moderate internal meetings as well as customer meetings Your Profile: You hold a degree in Mechanical Engineering or Automotive Technology, as well as additional training in Business Administr...