Collections Specialist (Part Time)

Job description

The Bigleaf Collections specialist is a key member of our accounting team. This role manages overdue accounts by contacting customers via phone and email, negotiating payment plans, resolving billing issues, and updating records, aiming to recover unpaid bills while maintaining professionalism and adhering to debt collection laws. This is a part-time role, approximately 20 hours per week. This part-time role does not qualify for any standard company benefits. The role will be done primarily from home, though may be asked to travel to our Tigard office for training or occasional team meetings (1-3x per quarter). Responsibilities : Contact clients (phone, mail, email) to discuss outstanding balances Analyzes each account using independent judgment, then decide how to best proceed with customer follow up to optimize payment likelihood Understands and follow Bigleaf procedures for writing off balances and operate within our procedures for negotiation with customer Develop and implement repayment plans to resolve debts efficiently Address customer inquiries, billing disputes, and payment platform professionally to remove payment blockers Maintain detailed records of all collection activ...