Patient Navigator

Job description

- Serves as a linkage between patients and primary care providers to improve the coordination of care. - Collaborates with physicians, clinic staff and other interdisciplinary staff to identify care needs and connect patients with appropriate services. - Navigates care for patients who have gaps in care, or quality flags, to close these gaps by outreaching, engaging and scheduling patients. - Coordinates patients scheduling, cancellations, and re-scheduling. - Communicates with patients through telephone, mail, MyChart and text messages where appropriate, to increase patient attendance. - Answers the telephone in a timely manner, politely and in a professional manner. - Meets with patients, primary care and BH providers and other staff as needed to coordinate care. - Encourages patient self-management with a focus on the achievement of care plan goals. - Documents and maintains patient-specific records. - Maintains accurate daily logs for statistical reporting purposes and for weekly reviews of productivity. - Meets leadership when necessary to discuss various concerns involving the functions and performance of the Ambulatory Care Department. - Completes mandatory hospital in-servi...