Application Support Engineer

Job description

Join us as an Application Support Engineer Are you passionate about technology and problem-solving? We are looking for an Application Support Engineer to join our team, ensuring the seamless operation of critical post-trade applications. This position will be based in Porto and you will report to the Corporate Action Team Manager. Your key responsibilities: Application Support & Incident Management Provide technical support for vendor platform applications (e.g., Megara Corporate Actions Platform for Euronext CSDs). Integrate the Production schedule for application support (24/5 support – business hours onsite, on-call outside business hours). Follow and enforce ITIL and ISO 20000 best practices. Triage incidents related to post-trade applications and other ITCCA team responsibilities: Analyse, manage, and resolve complex incidents requiring deep system and application knowledge. Monitor hardware and software components that support applications. Support Incident Managers in coordinating emergency fixes when necessary. Define and set up application alerts for first-level monitoring. Manage communication with software vendors (e.g., Vermeg) and escalate incidents when required. Soft...