IT Help Desk Analyst

Job description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth. Join us in helping diverse Canadians and newcomers achieve their full potential! Achev’s latest Impact Report: www.Achev.ca: DUTIES AND RESPONSIBILITIES: - Act as first line of user support for Achēv by responding to and organizing tickets, phone calls and email requests to the help desk, providing one on one support to Achēv employees across all sites - Record all information into the Achēv ' Workflow Management System - Perform installation, configuration, maintenance and tr...