Food and Beverage - Restaurant Manager

Job description

Position Summary: The successful Restaurant and Events Manager oversees front-of-the-house cruise execution to ensure consistently high levels of quality, service and customer satisfaction while maintaining a high level of profitability. Duties and Responsibilities: Cruise Execution - Manages front-of-the-house staff, including recruitment, training, coaching/discipline, and retention. - Rotates as shift manager on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service, and entertainment. - Gathers pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction. - Conducts pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.). - Ensures that staff and guests adhere to all safety standards and procedures. - Ensures that staff is trained and consistently follows and adheres to proper alcohol service guide...