Community Supports Lead Care Manager - Santa Clara County

Job description

I. Position Overview At Pacific Health Group (PHG), we are at the forefront of revolutionizing health and wellness, setting new benchmarks in healthcare services through innovation, compassion, and community-driven care. Our mission is to empower members, uplift families, and positively impact the communities we serve. Our Community Supports (CS) Program is designed to help Medi-Cal members live more independently in the community by addressing their health-related social needs. As a Community Supports Lead Case Manager, you won’t just create care plans; you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. II. Key Responsibilities: 1. Member Outreach 2. Comprehensive Care Coordination 3. Case Management with a Heart 4. Resource Management 5. Patient Advocacy 6. Communication & Collaboration 7. Documentation 8. Continuous Improvement 9. Regulatory Compliance 10. Professional Development 11. Leadership & Team Support 12. Other Duties 13. Work Environment 14. Key Internal & External Relationships - Conduct comprehensive evaluations of members’ needs, preferences, and eligibility thro...