Endpoint Services Analyst II

Job description

Summary The Endpoint Services Analyst II is a key member of the IT support team, responsible for supporting associates to ensure the efficient operation of the organization's computing environment. This role requires a skilled and proactive professional with a strong technical background and a focus on delivering top-notch end-user support. Responsibilities: - Answer inquiries via company’s internal Service Management software, phone calls and walk-ins concerning IT support issues. - Diagnose system hardware and software, and end user issues. - Provide centralized support using Service Management systems. - Assist in enforcing Endpoint Hardware and Software Purchase Standards for the department, Dickinson Financial and affiliate banks. - Install software packages per pre-identified procedures as needed. - Install/Uninstall hardware and peripheral components such as monitors, keyboards, printers etc. in Kansas City area locations and for branch openings/closings as needed. - Work with SDA III and other IT departments on complex cases and documentation of how they are resolved. - Ensure cases are correctly identified and categorized, documenting troubleshooting steps, and ensure reas...