Implementation Consultant II

Job description

Job Context The Implementation Consultant II is the core delivery role of the Implementation org and the primary point of contact for Growth and Strategic customers through their full implementation journey. IC IIs manage end-to-end customer onboarding — from needs analysis through go-live — and own the relationship with their assigned accounts during the implementation period. This is the only IC level with a full 100% billable utilisation target, reflecting the absence of workshop obligations. What You’ll Do: Key Responsibilities: Own end-to-end implementation delivery for Growth and Strategic customer accounts Conduct needs analysis, workflow mapping, and solution design sessions with customer stakeholders Configure and validate Simpro, BigChange, or AroFlo to match customer business workflows Manage customer readiness scoring and Day 1 kickoff readiness in the pre-onboarding portal Facilitate daily standups and governance check-ins with customer project contacts Collaborate with IC III and IC IV on complex data, integrations, or enterprise scope elements Complete implementation signoff in Salesforce and introduce Account Manager at go-live Identify expansion signals and upsell...