Services and Solutions Delivery Specialist - Resource Planning (Arabic language)

Job description

Job Title Services and Solutions Delivery Specialist - Resource Planning (Arabic language) Job Description: Job title: Services & Solutions Delivery Specialist - Resource Planning Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand. Your role: You're the right fit if you have; 1 . Experience in Order Management or Customer Services, 2. University Degree, 3. Fluency in English and Arabic 4. Experience with Microsoft Windows and Office Software (Excel, Power Point, Word) 5. Experience with case management systems and related tools - Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts. - Receiving, monitoring, developing and dispatching service orders for service engineers and resources as installation activities and application plans and working closely with Project Managers and Order Management team as same as with Service Delivery Managers to drive business as key user - Acting as the single person of contact for exception and escalation of service orders for cust...