Assistant Service Manager

Job description

Job DetailsLevel: ManagementJob Location: Tampa, FL - Tampa, FL 33619Position Type: Full TimeEducation Level: 2 Year DegreeFlorida Kenworth is looking for a talented individual to take on the Assistant Service Manager position. This position is ideal for those who enjoy working in a busy, professional environment. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group. Responsibilities: Assists Service Manager in daily and overall operation of the service department Primary Duties: Receives and addresses client concerns/issues through incoming phone calls and other means. Diagnoses client problems, recommends corrective services and sells additional services over the phone as well as face to face when appropriate Provides leadership and supervision to the service department team Provides feedback for technician reviews, bonuses, and disciplinary actions Reviews all closed repair orders for timeliness, completeness, accuracy, and quality Updates all repair order estimates on a daily bases Assists with technicians' daily work schedules by ensuring parts are available and pulled for that day’s jobs Maintains shop tools...