Quality and Risk Coordinator

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As an Quality & Risk Coordinator, you will be an integral part of a collaborative, inter-disciplinary team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here! What you’ll be doing: The Quality & Risk Coordinator is the first point of contact for quality and risk related matters within the organization and responds to inquiries and complaints from internal and external stakeholders. - Monitors patient relations (client feedback and complaints), liaising with the appropriate manager, and documenting, monitoring, and closing complaints in accordance with organizational policy and legislative requirements - Maintain legislation compliance activities by facilitating the review of existing policies - Identify new policies maintain compliance to relevant legislation - Support the monitoring o...