Customer Experience and Optimization Manager

Job description

Description Come join the largest independent Medical Waste Service Provider in the country for an exciting opportunity! We provide essential environmental services to healthcare facilities and commercial partners nationwide. Join a stable, growing industry that offers long-term career development across 35+ locations. As a Customer Experience and Optimization Manager, you will play a critical role in strengthening customer relationships, ensuring compliance within regulated medical waste services, and identifying opportunities for operational improvement and revenue growth. This position is ideal for a customer-focused professional who thrives in a fast-paced, multi-site environment and enjoys partnering across teams to drive performance and enhance the overall customer experience. Key Responsibilities: - Build and maintain strong, trusted relationships with key customer contacts across assigned accounts - Conduct and support site audits alongside operations leadership to ensure compliance with regulated medical waste standards - Generate and analyze reports by extracting, organizing, and synthesizing data from multiple sources, delivering clear and actionable insights for custome...