Senior Account Manager

Job description

Job Description: Key Responsibilities - Own and manage a portfolio of channel partners using Points at Work, including resellers, agencies, distributors, or other indirect go-to-market relationships as relevant. - Act as the primary relationship and commercial lead for named partners, building trusted working relationships with commercial, operational, marketing, loyalty, digital, support, and programme stakeholders. - Develop and maintain robust partner account plans covering relationship objectives, programme performance, stakeholder mapping, renewal readiness, risks, service issues, adoption priorities, and measured growth opportunities. - Lead regular business reviews, governance forums, and working sessions with partners, ensuring there is clear visibility of performance, open actions, priorities, and next steps. - Maintain a clear view of partner health across the portfolio, identifying commercial, operational, relationship, service, or adoption risks early and driving disciplined mitigation plans. - Partner closely with delivery, product, support, operations, analytics, finance, marketing, and leadership teams to ensure commitments are met, issues are resolved promptly, and...