Customer Journey Expert

Job description

Your work environment Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products. Your role: The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’) that has as purpose to realize our clients’ dreams by connecting them to global markets, providing financial solutions, and delivering long lasting value. We are looking for an ambitious and pragmatic team player to strengthen our team of customer journey experts. As a Customer Journey Expert (CJE): - You will combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives. - You will be the interfacing function between various stakeholders (trading, sales, Ops, IT, markets, and software vendor partners) to understand the challenges and identify how technology and pr...