Associate Technical Analyst, Service Desk

Job description

Job Description ASSOCIATE TECHNICAL ANALYST, SERVICE DESK Information Technology: Victoria: 3-month Term The Opportunity: At BC Ferries, our Service Desk team is the backbone of critical operations—connecting vessels, terminals, and corporate systems across the coast. Every day, employees across our terminals, vessels, and offices rely on dependable IT systems to support one of the largest ferry networks in the world — and our Service Desk team plays a critical role in making that happen. We are looking for a customer-focused and technically skilled Associate Technical Analyst, Service Desk to join our IT team. In this role, you will provide frontline technical support to employees across the organization, helping resolve issues, restore services, and improve the overall user experience through strong technical troubleshooting and exceptional service delivery. If you enjoy solving problems, collaborating with others, and working in a fast-paced environment where no two days are the same, we encourage you to apply. The Role: Reporting to the Manager, IT Customer Care & Help Desk, you add value and are energized by key areas of oversight such as: What you bring to the team - Working...