Customer Service - Representative

Job description

Beginning in 1947 with just one man, Del Beutler, Villara has been offering innovative products and services and outstanding customer service for more than seven decades all thanks to the people that work here. We fulfill our mission by recruiting, training, promoting and rewarding an incredible team of individuals whose commitment to creating and developing peerless products and services allows our business to flourish. We know we can rely on Villara's values and guiding principles and we benefit from Villara's commitment to our on-going professional and personal development. We believe in Building People…Building Trust…Building Dreams. Position Overview: The position handles heavy telephone and email contact with customers and builders, utilizing scheduling software to book service and installations appointments. Provides high level of service to all customers, both internal and external. Technical Responsibilities of the Job: - Create and update builder and customer orders using various support systems (ServiceTitan) - Create work orders with accuracy and proper time allotment - Provide timely assistance to field technicians and supervisors in creating, updating, and reschedulin...