Help Desk Technician

Job description

About the Role Invicta Software is seeking a dedicated Help Desk Technician to join our dynamic IT team. This role is pivotal in ensuring seamless technical support for our internal users and clients, helping to maintain productivity and resolve IT challenges efficiently. If you have a passion for problem-solving and enjoy working in a fast-paced environment, this position offers an exciting opportunity to grow your skills while making a meaningful impact. Key Objectives: Provide timely and effective technical support to end-users. Troubleshoot hardware, software, and network issues. Maintain clear communication and documentation of support requests. Collaborate with IT teams to escalate and resolve complex problems. Responsibilities: Respond promptly to help desk tickets, emails, and phone requests. Diagnose and resolve technical hardware and software issues. Assist users with account setup, password resets, and access permissions. Install, configure, and update software applications and operating systems. Maintain inventory of IT equipment and software licenses. Document troubleshooting steps and solutions in the ticketing system. Provide guidance and training to users on basic I...