MCG Customer Service Representative

Job description

MCG Customer Service Representative Mahaska Communication Group (MCG) is looking for a MCG Customer Service Representative at our Oskaloosa location. A Customer Service Representative is responsible for building long-lasting relationships with our customers based on integrity, mutual respect, and providing beneficial solutions to their telecommunications needs. In addition, this position will maintain and process all customer related services, billing, and data in an expenditious manner, assuring the customer's expectations are exceeded. If your experience aligns with the qualifications outlined below, we look forward to hearing from you! Essential Criteria: - Intermediate skills sets using word processor, spreadsheet and email software is required. Use of B/OSS software is preferred. - Ability to operate basic office equipment required. - Use of multi-phone VoIP/PBX system preferred. - Previous work experiences within Telecommunication Industry preferred. - Previous customer service experience required, preferably in a face-to-face environment. - High School Diploma or GED - Must be customer focused and task orientated and work in a proactive, positive manner. - Strong communicati...