Executive Casino Host

Job description

Responsible for driving and developing VIP business by being creative and knowledgeable of all the tools and marketing events available, while delivering exemplary guest service. Possesses strong interpersonal skills and clearly communicates all company marketing initiatives and programs that drive guest engagement. Constant focus on outbound and outreach via phone calls, emails, and texts. Must possess excellent phone etiquette skills and be comfortable making high volume cold calls every week. Developing host book to achieve year over year growth. Have complete knowledge of all casino events and promotional activities. Provides superior guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Communicate between guest and staff department to ensure customer satisfaction. Evaluate guest play for comping needs. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. Adhere to regulatory,...