Senior Team Lead, Technical Support Engineering
Axon · Scottsdale, Arizona, US
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues w...
Job description
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. YOUR IMPACT: As a Senior Team Lead, Technical Support Tier (2/3) , you will serve as a high-performing individual contributor and day-to-day operational leader within Global Services & Support. Operating in a player/coach capacity, you will guide Technical Support execution, mentor peers, coordinate escalations, improve support quality, and help ensure consistent customer outcomes across your assigned product area, service pillar, region, or customer segment. This role does not carry formal people management responsibilities. Instead, you will influence by setting the standard for technical excellence, customer empathy, ownership,...