JEWELRY/OPERATIONS SPECIALIST

Job description

Partnership with the Operations team and stores that would support stores by bridging the technology gap while ensuring consistent compliance reporting and administration across key programs. This position acts as a centralized support function, enabling store teams to focus on sales and customer experience while accuracy, compliance, and administrative tasks are managed consistently. - Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service - Act in a supporting role for stores, following up on the procedures of both Fred Meyer Jewelers and Fred Meyer Stores - Assist with administration of Company policies and procedures - Provide regular written updates and present to management on current procedure initiatives - Monitor the results of assignments or projects - Maintain open communication with merchandising, distribution, and operations personnel - Attend meetings as required - Assist in supporting departmental policies and procedures - Act as the main support resource for stores to resolve technology-related challenges and process gaps - Provide guidance, troubleshooting, and process clarification to improve store adoption of s...