CX Measurement Director

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Client Experience Measurement Director leads the strategy, governance, and execution of RSM’s enterprise-wide client experience (CX) measurement framework. This role is responsible for the design and maintenance of a unified measurement ecosystem that integrates direct client feedback with indirect and inferred signals—including operational, behavioral, and financial data—to produce accurate, timely, and actionable insights that help RSM better understand its clients, preserve their trust, and enable their future. This role complements and enables other enterprise CX, digital experience and talent analytics colleagues by ensuring a governed, scalable, high-integrity measuremen...