Technical Support Engineer - EMEA

Job description

The role in a nutshell: We’re looking for a Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact. What you’ll do: - Be the frontline agent : Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images. - Escalate wisely : Engage the Engineering team when things get spicy. - Communicate like a pro : Keep customers (and your SLAs) happy, informed, and impressed. - Bridge the tech lingo divide : Explain things clearly to both code whisperers and non-tech humans. - Document like a librarian : Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. - C...