Funeral Home Receptionist - Multi Locations

Job description

We are seeking a Centralized Call Representative to support our Space Coast, FL Market! Who You Are: As a Centralized Call Representative, you will handle inbound and outbound phone calls in a funeral home environment, primarily assisting current and prospective customers. The primary goals are to communicate brand value proposition within their designated market, improve customer satisfaction, and ensure a higher call conversion rate. What You Will Do: - Answer inbound calls and place outbound calls for follow-ups to existing and potential customers. Monday through Friday, between the hours of 8am to 6pm. - Match customers with the FPG brand and services that best meet their needs. - Provide clear, accurate, and helpful information to customer inquiries. - Follow established procedures and scripts to address customer concerns and inquiries. - Use company information systems to manage call routing, call volume, and scheduling of appointments. - Verify customer information for accuracy and completeness. - Process location/brand transfers and manage call forwarding tools. - Review after-hours call logs, taking appropriate follow-up actions as necessary. - Work independently on assign...