Technical Service Representative

Job description

Job Description: At Pentair , you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. Join us as a Technical Service Rep in our Charlotte, NC facility. You will partner closely with customers, service technicians, and internal teams to diagnose issues, coordinate solutions, and ensure timely, accurate resolution—driving customer confidence, equipment reliability, and service excellence. Job Duties: - Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division - Diagnose equipment issues using technical documentation, system data, and customer input and Assist customers and field technicians with setup, operation, maintenance, and repair guidance - Schedule or supporting service visi...