Customer Service Representative

Job description

Description Job Title: Customer Service Representative: Department: Customer Service Reports To: Customer Service Supervisor FLSA Status: Non Exempt/Hourly Supervise the work of others: No Position Summary: Customer service representatives process orders, provide information about Applied Medical Technology’s products and services, and handle customer complaints. Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned. · Demonstrate a sincere desire to assist customers and put their needs first. · Communicate effectively, based on a customer’s mindset. · Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations. · The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale. · Manage time effectively. Enter a large volume of orders and respo...