Customer Assistance Coordinator
Zurich Insurance · Stevens Point, Wisconsin, US
Where will your career take you next? Let’s find out together. About Travel Guard This role is part of our Travel Guard team.
Job description
Where will your career take you next? Let’s find out together. About Travel Guard: This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024. What you’ll be doing: In this role you’ll be the lifeline for American Express Cardholders navigating unexpected travel emergencies across the world. In this fast-paced, people-focused role, you’ll solve real problems, think creatively, and make a meaningful impact every day – all while building valuable customer service in a supportive, global organization. - Provide a positive experience with American Express cardholders managing inbound and outbound calls - Assist cardholders with pre-trip planning and during travel aide - Remain knowledgeable of Travel Guard assistance and service options...