Senior Customer Success Manager

Job description

About the role We are seeking a highly experienced Senior Customer Success Manager to build strong, long-term relationships with Bettercomp’s most significant enterprise customers, focusing on driving business value from onboarding through renewal. You will also have direct exposure to senior leadership, with opportunities to make significant business impacts. What you’ll do: - Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal - Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users - Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp - Ensure customers are aware of product updates and new features that are key to enhancing or increasing value delivery - Champions' adoption of AI tools and workflow improvements that increase team efficiency; models curiosity and experimentation - Develop and maintain deep platform expertise to guide customers through Bettercomp's capabilities and support the successful exe...