Part Time Qub Teller Representative, Qub Department

Job description

GENERAL DESCRIPTION OF POSITION: Provide warm and friendly service to customers and potential customers. Responsible for retaining and servicing existing relationships. Responsible for promoting and cross selling bank products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Utilize the Seven Step Retail Sales Process to identify customer needs in order to cross sell appropriate products and services and deepen relationships with existing customers; Answer customer inquiries relating to products, rates, and services; Supports the attainment of department goals. 2. Refers new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management. 3. Perform teller transactions with accuracy. 4. Understands the mechanics of teller duties and is able to perform with a high degree of expertise to ensure consistency with all company practices, policies, and procedures. 5. Exhibits sales and service behaviors that are consistent with FAB&T's core values and profit objectives. 6. Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market. 7. Collaborates with Retail Management, Training, In...