Coordinator, Customer Experience Policy and Procedure

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: The Policy & Procedure Content Coordinator is responsible for developing, maintaining, and enhancing departmental policies and procedures to ensure operational excellence and compliance. This role serves as a key liaison between Customer Relations and other business units, representing the department’s perspective in strategic discussions and ensuring accurate documentation of processes. What you'll do: - Maintain and update CR Reference tools, SharePoint page permissions, revision logs - Review and process P&P Inquiry submissions; maintain inquiry tools - Attend meetings to represent the voice of Customer Relations and provide subject matter expertise. - Capture and communicate meeting outcomes, identifying po...