Supervisor, Front Desk (Full-Time; Swing Shift)

Job description

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Supervisor, Front Desk: DIVISION: Hotel: DEPARTMENT: Hotel Front Office, Hotel Tower IV Front Desk GRADE/FLSA STATUS: S15 – Exempt: BADGE TYPE/COLOR: Key--Blue: REPORTS TO: Assistant Manager, Front Office SUPERVISES: Front Desk Clerk, Room Controller, Dual Rate Front Desk Clerk JOB SUMMARY: Supervise the operation of the Hotel Front Office to achieve guest satisfaction and quality service while assuring compliance with policies and standard operating procedures. Assist in monitoring and controlling daily revenues and expenses. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide extraordinary levels of guest service in Front Office Services Knowledge of every Front Office Position and is prepared to answer any Team Member’s questions concerning their job Coordinate job activities with Housekeeping and Casino Marketing to oversee timely guest check-in/check-out, ensure 100% guest satisfaction Ensure all Front Desk Clerks meet service standards Supervise the daily operations of the front desk Assign and oversee the duties of the guest service agents Create a weekly schedule: Maintain supplies and inventory: Troublesho...