Manager, Customer Success

Job description

Location: Texas Remote, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. US - Remote: We are seeking a hands-on, customer-obsessed Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our mid-market customers. In this role, you will coach and develop CSMs, drive consistent execution of our engagement model (time-based lifecycle milestones plus trigger-based outreach and digital touch), and ensure the team delivers measurable customer outcomes that translate to retention and growth. Manager, Customer Success will be accountable for portfolio health, renewal readiness, and risk mitigation across the team’s book of busi...