Dispatcher - Valley Thrift Store

Job description

Job Summary We are seeking a reliable and organized Dispatcher to join our team. The ideal candidate will have experience in dispatching drivers, managing schedules, and optimizing scheduled stops along designated routes. As a Dispatcher, you play a pivotal role in connecting our valued customers, donors, and corporate partners with our dedicated staff. Your days are dynamic, balancing incoming calls, scheduling pickup requests, and providing vital support to our drivers in the field. In this role, you are not only a dispatcher but also the customer service liaison who creates a positive first impression and assists with inquiries. Key Responsibilities: - Professionally and courteously handle incoming calls from customers, donors, and corporate partners, providing them with information, assistance, and a positive experience - Act as a bridge between customers and donation pickup drivers, facilitating communication, scheduling, and addressing customer inquiries, concerns, or requests related to pickups - In partnership with the Head Driver, efficiently schedule and coordinate pickup requests, ensuring prompt and accurate communication with both customers and drivers to meet service...